Refund Policy for Balaji Reading Library
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Balaji Reading Library (“we,” “us,” “our”) is committed to providing a quality study environment for our members. We strive to meet or exceed your expectations. However, if for any reason you are not fully satisfied with our services, this Refund Policy outlines the terms and conditions regarding refunds.
1. General Refund Terms
Our Refund Policy has been designed to maintain a fair approach for all members. The terms are as follows:
- Membership Fees: Refunds for membership fees are subject to specific conditions detailed below. Full refunds are not available once a membership period has commenced.
- One-Time Fees and Registration Charges: These are generally non-refundable, except under extenuating circumstances, as deemed appropriate by Balaji Reading Library management.
2. Eligibility for Refunds
Refunds will be considered only under the following circumstances:
- Medical or Family Emergencies: If you cannot continue with the membership due to unforeseen medical issues or family emergencies, we may consider a partial refund upon receipt of proper documentation.
- Dissatisfaction with Facilities: If a member is dissatisfied with our facilities and reports this within the first seven days of starting their membership, a partial refund may be issued after deducting applicable service charges.
- Library Closure: If the library is forced to close for an extended period (over one month), members will be eligible for a prorated refund or account credit based on the unused portion of their membership.
3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Change of Mind: If you decide not to use the library after payment or change your mind about the membership.
- Partial Usage: No refunds will be issued for partial usage of membership or services. For instance, if you opt to discontinue mid-month, the remaining days will not qualify for a refund.
- Failure to Abide by Library Rules: Members whose memberships are canceled due to a breach of library rules or disruptive behavior will not be eligible for refunds.
4. Process to Request a Refund
If you meet the conditions above and would like to request a refund, please follow these steps:
- Submit a Written Request: Email us at [Insert Contact Email] with the subject line “Refund Request – [Your Full Name].” Provide your reason for the refund request, membership details, and any relevant documentation.
- Review Period: We will review your request within 10 business days and may reach out for further information if needed.
- Approval or Rejection Notification: You will be notified by email regarding the approval or rejection of your refund request.
5. Refund Processing
Approved refunds will be processed as follows:
- Payment Method: Refunds will be made to the original payment method used for the membership purchase.
- Processing Time: Refunds may take up to 14 business days to appear on your account, depending on your bank or payment provider.
- Prorated Amounts: For eligible refunds, we will calculate any prorated amount based on the unused portion of the membership, minus applicable administrative fees.
6. Contact Us
For questions regarding this Refund Policy or for assistance with your membership, please contact us at:
Mail:- [help@balajireadinglibrary.com]
Phone :- [9216145263]
Address :- [A 404 Shakti ETC mall, nr. Vandematram Arcade, Gota, Ahmedabad, Gujarat 382481]